FAQ
Most frequent questions and answers
We cannot guarantee that you will be cleaned on exactly the same day of the week every clean, but we do offer a text notification service for people who require it.
You do not need to be at home on the day we clean as long as we can gain access to the front and rear of your house. We even have a specialised ladder which enables us to climb over your gate or fence without contact, so there is no chance of damage and no need to leave a garden gate unsecured.
One of the secrets of this system is the final rinse. This removes any pollutants which may dislodged from the tiny gaps between the window frame and sealed units. The final stage of the filtration takes place as we pump the pure water from holding tanks in our van through resin filters into the hoses which feed our cleaning poles, ensuring that this water is as pure as it practically can be. The water droplets left on the window will be 100% pure and will dry completely clear. Using a cloth or squeegee to dry windows would only result in contaminating the clean surfaces with smears and blemishes. We offer a 100% satisfaction guarantee and have a high retention rate of customers.
Unlike traditional window cleaning, there are no soapy residues left on your windows after they have been cleaned to be dissolved by the pure rainwater and cause spotting or streaking. Rainwater is nearly as pure as our 5 stage filtered, deionised pure water, will also dry perfectly clear without spotting. This means we work all year round apart from in the most extreme of weathers when it would be unsafe to work. This means you get unrivalled reliability and service, and windows and frames which are always clean.
Conservatory roofs are booked as a separate job and are not included in your normal window cleaning price. You can book a roof clean on our “Conservatory Roof Cleaning” page. Most customers have this done once or twice a year.
Yes, we can normally clean hard to reach windows safely from the ground. If we can see the window we can normally clean it. If your conservatory or extension is long this might restrict access to certain windows.
We collect payment from customers on the day. However, if your out you can send payment via BACS. For regular window cleaning you can pay via GoCardless direct debit.